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| a collection of people who work together to achieve individual and organizational goals |
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| the study of factors that affect how individuals and groups act in organizations and how organizations respond to their environments |
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| two or more people who interact to achieve their goals |
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| a group in which members work together intensively to achieve a common group goal |
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| a groups whose members work together intensively via electronic means and who may never actually meet |
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| a person who supervises the activities of one or more employees |
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| high-ranking executives who plan a company's strategy so that the company can achieve its goals |
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| Organizational Effectiveness |
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| the ability of an organization to achieve its goals |
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| the process of planning, organizing, leading, and controlling an organization's human, financial, material, and other resources to increase its effectiveness |
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| deciding how best to allocate and use resources to achieve organizational goals |
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| establishing a structure of relationships that dictates how members of an organization work together to achieve organizational goals |
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| encouraging and coordinating individuals and groups so that all organizational members are working to achieve organizational goals |
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| groups of employees who are given the authority and responsibility to manage many different aspects of their own organizational behavior |
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| monitoring and evaluating individual, group, and organizational performance to see whether organizational goals are being achieved |
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| a set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization |
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| give speech to workforce about future organizational goals and objectives; open a new corporate headquarters building; state to organization's ethical guidelines and principles of behavior that employees are to follow in their dealings with customers and suppliers |
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| give direct commands and orders to subordinates; made decisions concerning the use of human and financial organizational resources; mobilize employee commitment to organizational goals |
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| coordinate the work of managers in different departments or even in different parts of the world; establish alliances between different organizations to share resources to produce new products |
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| evaluate the performance of different managers and departments and take corrective action to improve their performance; watch for changes occurring in the industry or in society that may affect the organization |
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| inform organizational mambers about changes taking place both inside and outside the organizational that will affect them and the organization; communicate to employees to organization's cultural and ethical values |
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| launch a new organizational advertising campaign to promote a new product; give a speech to inform the general public about the organization's future goals |
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| commit organizational resources to a new project to develop new products; decide to expand the organization globally in order to obtain new customers |
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| move quickly to mobilize organizational resources to deal with external problems facing the organization, such as an environmental crisis, or internal problems facing the organization, such as strikes |
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| allocate organizational resources between different departments and divisions of the organization; set budgets and salaries of managers and employees |
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| work with suppliers, distributors, labor unions, or employees in conflict to solve disputes or to reach a long-term contract or agreement; work with other organizations to establish an agreement to share resources |
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| an ability to act in a way that allows a person to perform will in his or her role |
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| the ability to analyze and diagnose a situation and to distinguish between cause and effect |
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| the ability to understand, work with, lead, and control the behavior of other people and groups |
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| job-specific knowledge and techniques |
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| organizations that take in resources from their external environment and convert or transform them into goods and services that are sent back to their environments where customers buy them |
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| a rule or routine an employee follows to perform some task in the most effective way |
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| Organization transforms inputs and adds value to them: machinery, computers, human skills |
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| Organization obtains inputs from its environment: raw materials, money and capital, human resources |
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| organization releases outputs to its environment: goods, services |
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| the set of values or beliefs that a society considers important and the norms of behavior that are approved or sanctioned in that society |
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| the values, beliefs, and moral rules that managers and employees should use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave |
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| the condition of being happy, healthy, and prosperous |
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| an organization's obligations toward people or groups that are directly affected by its actions |
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| differences resulting from age, gender, race, ethnicity, religion, sexual orientation, and socioeconomic background |
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| companies that produce or sell their products in countries and regions throughout the world |
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| the process of acquiring and learning the skills, knowledge, and organizational behaviors and procedures in countries overseas |
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| the people who work for a company overseas and are responsible for developing relationships with organizations in countries around the globe |
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| a global store of information that contains the products of most kinds of human knowledge such as writing, music, and art |
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| a set of data, facts, numbers, and words that has been organized in such a way that it provides its users with knowledge |
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| what a person perceives, recognizes, identifies, or discovers from analyzing data and information |
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| the many different kinds of computer and communications hardware and software, and the skills of their designers, programmers, managers, and technicians |
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| the process of managing information and knowledge to achieve a better fit between the organization and its environment |
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| a network of information technology linkages inside an organization that connects all of its members |
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| the process by which organizations lay off managers and workers to reduce costs |
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| the process of giving employees throughout an organization the authority to make important decisions and to be responsible for their outcomes |
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| people employed for temporary periods by an organization and who receive no benefits such as health insurance or pensions |
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| the process of employing people and groups outside the organization, or other organizations, to perform specific jobs or types of work activities that used to be performed by the organization itself |
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| a person who contracts with an organization to perform specific services |
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