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| In Windows XP, which of the following utilities is responsible for finding, downloading, and installing Windows service packs? |
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| Which of the following is the FIRST step after a clean Windows XP Installation |
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Definition
| Install the Chipset Drivers |
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| Which of the following items are used to populate the Sidebar in Windows Vista? |
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| A technician is using msconfig and the OS does not recognize this as a valid command. Which of the following operating systems is the technician troubleshooting |
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Term
| Which of the following directory paths is the default profile folder for User1 in Windows 2000 |
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Definition
| C:\Documents and Settings\User1 |
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Term
| If you have 256MB of RAM in a Windows 2000 machine, what is the minimum recommended size for the swap file |
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| Which of the following is the name of the graphical interface included with Windows Vista? |
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| Before installing a new application on a computer, which of the following should you do |
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Definition
| Close all running applications. |
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Term
| A user on a home network would like to be able to use Windows Remote Desktop to connect to the Windows XP Pro desktop from the road. If there are multiple PCs on the home network, which of the following will BEST enable the user to connect using Remote Desktop? |
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Definition
| Enable port forwarding on the router for port 3389 to the IP address |
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Term
| A device driver is not loading properly. If Boot Logging has been turned on, which of the following files will list the drivers that load on startup |
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Definition
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Term
| The new security feature in Vista that prevents programs from running with escalated privileges is called |
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Definition
| User Account Control (UAC). |
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Term
| A technician installs 8GB of RAM into a computer. The memory is properly detected by the system BIOS; however, the System Properties applet is reporting less than 4GB. Which of the following BEST describes the cause of this discrepancy |
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Definition
| The computer has a 32-bit version of Windows XP installed |
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Term
| Which of the following files are required to start Windows XP boot process |
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Definition
| Ntldr, boot.ini and ntdetect.com |
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Term
| Which of the following tools allows you to test DirectX functionality |
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Term
| In which of the following Locations does Windows Vista create the user profiles |
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| A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue? |
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Definition
| Upgrade the video card to a DirectX 9 compatible card |
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Term
| Which of the following profiles are automatically created by Windows XP during installation? (Select TWO). |
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Definition
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Term
| The name of the swap file is ___________________ in Windows Vista. |
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Term
| A user reports that a program in Windows XP is not responding. A technician remotes into the user’s computer to end the process. Which of the following is used to force the program to shutdown? |
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Term
| A technician needs to connect to a remote user using Remote Desktop. Which of the following will bring up Remote Desktop? (Select TWO). |
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Definition
| Start>All Programs>Accessories> Communications> Remote Desktop, Start>Run>mstsc |
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Term
| Which of the following can be accomplished from the System Configuration utility? (Select TWO). |
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Definition
| Disable services at startup, Disable start up programs |
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Term
| Windows XP includes a feature called a _________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs |
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Definition
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Term
| Which of the following BEST controls the amount of virtual memory in a Windows XP system |
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Definition
| System Properties, Advanced, Performance |
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Term
| To turn off a Windows 2000 machine, you should_________________ |
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Definition
| Select Start -> Shut Down, choose Shut Down, and turn off the computer |
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Term
| customer reports that their computer is slow; much slower than their computer at work. A technician wants to check the processor speed. Where can the technician find this information? |
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