Term
| reasons for the growth of decision making information systems: |
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Definition
people must:
1.analyze large amounts of information
2.make decisions quickly
3.apply sophisticated analysis techniques
4.protect the corporate asset of organizational information |
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Term
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Definition
| a simplified representation or abstraction of reality |
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Term
| transaction processing system (TPS) |
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Definition
| basic business system that serves the operational level |
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Term
| online transaction processing (OLTP) |
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Definition
| capturing of transaction and event information using technology |
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Term
| online analytical processing (OLAP) |
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Definition
| manipulation of information to create business intelligence in support of strategic decision making |
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Term
| Decision support system (DSS) |
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Definition
| models information to support managers and business professionals during the decision making process |
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Term
| three quantitative models used by DSSs include: |
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Definition
1.sensitivity analysis
2.what-if analysis
3.goal-seeking analysis |
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Term
| Executive information system (EIS) |
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Definition
| a specialized DSS that supports senior level executives within the organization |
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Term
| most Executive information systems offer the following capabilities: |
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Definition
1.consolidation
2.Drill-down
3.Slice-and-dice |
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Term
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Definition
| integrates information from multiple components |
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Term
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Definition
| various commercial applications of artificial intelligence |
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Term
| artificial intelligence (AI) |
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Definition
| simulates human intelligence such as the ability to reason and learn |
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Term
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Definition
| computerized advisory programs that imitate the reasoning process of experts in solving difficult problems |
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Term
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Definition
| attempts to imitate how the human brain works |
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Term
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Definition
| a mathematical method of handling imprecise of subjective information |
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Term
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Definition
| a artificial intelligent system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem |
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Term
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Definition
| special-purposed knowledge-based information system that accomplishes specific tasks on behalf of its users |
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Term
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Definition
| sift instantly through information to uncover patterns and relationships |
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Term
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Definition
| a standardized set of activities that accomplish a specific task, such as processing a customer's order |
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Term
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Definition
| results in a product or service that is received by an organization's external customer |
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Term
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Definition
| invisible to the external customer but essential to the effective management of the business |
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Term
| business process improvement |
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Definition
| attempts to understand and measure the current process and make performance improvements accordingly |
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Term
| business process re-engineering (BPR) |
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Definition
| analysis and redesign of workflow within and between enterprises |
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Term
| Criteria to determine the importance of the process |
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Definition
1.is the process broken?
2.does it have a high impact on the strategic direction?
3.will re-engineering of this process succeed?
4.does it impact customer satisfaction?
5.is it antiquated?
6.does it fall far below best-in-class?
7.is it crucial for productivity improvement?
8.will savings from automation be clearly visible?
9.is the return on investment high? |
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Term
| business process modeling (or mapping) |
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Definition
| the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence |
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Term
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Definition
| a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint |
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Term
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Definition
| represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes |
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Term
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Definition
| show the results of applying change improvement opportunities to the current(As-Is) process model |
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Term
| Business process management (BPM) |
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Definition
| integrates all of an organization's business process to make individual processes more efficient |
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Term
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Definition
| encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks |
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