Term
| What does effective HR management involve? |
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Definition
-recruitment, hiring and termination practices
-matters related to pay and benefits admin
-compliance with legal requirements related to employee hiring and mangement
-retirement programs/practices
-employee assistance programs related to work productivity |
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Term
| How should effective HR management be seen? |
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Definition
Efficient
-Effective
-Fair
-Legal |
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Term
| What is essential for effective HR management? |
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Definition
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Term
| What roll do position descriptions play? |
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Definition
-Factual basis for recruitment
-Selection
-Performance Review |
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Term
| What 3 elements do position descriptions have? |
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Definition
1. Identification information
2. A job summary
3. A list of principle duties performed |
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Term
| What are the two processes of interviewing job applicants? |
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Definition
-Prescreening
-Interviewing |
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Term
| What are the two types of employee compensation? |
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Definition
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Term
| What is an important motivator but not the only one? |
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Definition
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Term
| What is direct compensation? |
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Definition
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Term
| How must direct compensation be perceived? |
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Definition
Faire and equitable
-Both to interna and external organizations |
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Term
| What is indirect compensation? |
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Definition
Non-cash compensation
AKA fringe benefits
RETIREMENT BENEFITS |
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Term
| How has retirement compensation change? |
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Definition
| From DEFINED BENEFIT to DEFINED CONTRIBUTION |
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Term
| Regarding employee rewards, what must managers be aware of? |
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Definition
-Employee needs
-Which factors are likely to motivate the workforce to optimum efficiency |
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Term
| Theories of employee motivation: |
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Definition
1. Maslow's Hierarchy of Needs
2. Theory X
3. Theory Y
4. Two factor theory
5. Vroom's Valence theory
6. Adam's Equity theory
7. Locke's Theory of Goal setting |
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Term
| What are the three steps in Vroom's theory? |
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Definition
1. Expectancy
2. Instruementality
3. Valence |
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Term
| In Adam's equity theory, what does inequalities equal? |
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Definition
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Term
| What is a summary of Locke's theory of goal setting? |
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Definition
The higher and more specific a person's goals, the harder the person will rty, and the higher the resulting performance
BUT the goals established must be perceived as attainable |
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Term
| What type of rewards for motivation are obvious and tangible? |
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Definition
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Term
| What types of rewards are factors found in the activities found rewarding in and of themselves... achievements, challenges? |
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Definition
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Term
| The goal is to use available organizational resources most efficiently to __________________________________--keeping in mind matters of ____________ and ________________ equity. |
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Definition
maximize employee productivity
-internal and external |
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Term
| What are the 3 common mental health issues in the workplace: |
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Definition
1. Chemical dependancy
2. Depression
3. Abuse |
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Term
| An organizations written policies and procedures do what? |
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Definition
| Address and resolve employee related problems |
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Term
| What are the characteristics of policies and procedures? |
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Definition
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Term
| Organizations should have established __________________________________ that can be applied on an consistent and competent manner (is discipline warranted? what nature and severity? |
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Definition
| Progressive discipline processes |
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Term
| All activities related to employee discipline must be: |
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Definition
| adequetely documented in writing----DOCUMENTATION IS ESSENTIAL |
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Term
| Weaknesses in Maslow's hierarchy of needs theory: |
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Definition
Individuals:
-behavior may be response to several needs at once
-may respond diff at similiar levels
-may tolerate now for future benefits |
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Term
| How do most managers use theory x and theory y? |
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Definition
| Polar opposites--use a mix of the two |
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Term
| What are the two factors in Herzberg's two-factor theory? |
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Definition
1. Hygiene factors--lower level aspects of the job that are not motivational factors that improve job performance but if not address can result in less motivation
2. Motivator factors---ie recognition, feeling of achievement etc |
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Term
| _________________________=management and workers jointly determine the terms and conditions of employment and the work--including ______________________ observance of regular and established procedures-not arbitrary or discrimitory |
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Definition
Collective bargaining
Due process |
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