Term
| 4 contributions to the evolution of organizational management and motivation: |
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Definition
1. Bureaucratic Theory (Max Weber)
2. Scientific Management (Frederic Taylor)
3. Theory X & Theory Y (Douglas McGregor)
4. Theory Z (Ouchi 1981- Still Evolving) |
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Term
| What model is a Structural approach to organizations and most familiar form of organizational structure? |
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Definition
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Term
| What are the 5 characteristics of bureaucracy? |
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Definition
1. Hierarchy of jobs, authority and responsibilities
2. Written documents that govern the conduct of the organization
3. Lays out a 'rational' course of workflow and conduct
4. Regular duties known to all
5. Distributes responsibilities according to specialized competence |
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Term
| What are the advantages of Bureaucracy? |
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Definition
-Provides accountabilities
-Provides stability |
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Term
| What are the disadvantages of Bureaucracy? |
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Definition
-Often neglects possible efficiences
-Slow to respond to changing situations |
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Term
| What does Frederick Taylor's Scientific management theory focus on? |
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Definition
| Focuses on the most productive use of time |
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Term
| What is a depiction of a series of events across time increments--provide a frame of reference to guide managers? |
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Definition
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Term
| What is the view of theory X and what does it assume? |
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Definition
-Traditional view of direction and control
-Assumes an adversarial (conflict/opposition) state between management and workers bc ppl are inherently lazy and require constant and close supervision |
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Term
| What is the view of theory Y and what does it assume? |
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Definition
-Humanistic View
-Assumes people are inherently ambitious and responsible |
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Term
| What does theory Z extend from and what does it resemble? |
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Definition
Theory Z extends from Theory Y
-resembles paternalism |
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Term
| What is the equity theory? |
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Definition
| If people feel that they are treated fairly and adequately rewarded they will be happy in their work and motivated to continue |
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Term
| 2 Considerations in managerial structure: |
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Definition
-Hierarchical- clearly delineated responsibilities and relationships
-Span of control--reporting relationships (past 3 to 7, now more) |
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Term
| What is a key component of effective management (need to know the enviro in which decisions are made)? |
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Definition
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Term
| ________________________ is the marriage of policy development and implementation through leadership actions |
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Definition
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Term
| What function does governance have in the PH system? Where are the guidelines for governance found? |
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Definition
-Governance=Oversight function in PH system
-Guidelines for governance found in statutes/laws |
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Term
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Definition
| The skills necessary to integrate available resources, rules, regulations and policies to enable an organization to achieve its objective |
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Term
| Move local governing health bodies have what authority and responsibility? |
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Definition
-Governing and policy making authorityy and responsibility
-Some are just advisory |
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Term
| What is organizational behavior? |
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Definition
Study of how groups function and the contributing psychological factors
-managers manage people so they need to understand certain things/ |
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Term
How does managers manage ppl (what they need to understand)?
-__________________-of forces on human behavior (internal and external)
-__________________- what behavior is pointed towards
-__________________-understanding underlying reasons that affect behavior |
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Definition
1. Causality
2. Directedness
3. Motivation |
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Term
| Manslow's Hierarchy of needs and the steps at the individual level: |
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Definition
1. Physiological (food, water, air, etc. for life)
2. Safety (protection from physical enviro)
3. Love and belonging (individuals want interaction w/ others)
4. Esteem (recognition and appreciation by self and others)
5. Self-actualization (desire for self-fulfillment) |
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Term
| At the structural level was are necessary to effectively manage and coordinate the activities of large numbers of people? |
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Definition
-Organizational structure
-Hierarchy |
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Term
| Informal Organizations usually co-exist with what? |
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Definition
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Term
What three functions do informal organizations serve?
-satisfies _______________________
-offers ____________________ and ____________________
-Assists in _____________________________ |
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Definition
1. Satisfies complex needs
2. Offers emotional support and self-identity
3. Assists in meeting personal goals |
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Term
| What are the 5 attributes of authority systems? |
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Definition
1. Deeply seated within the being of organization/individual
2. Relatively few individuals make decisions for many
3. Decisions made on basis of standing and ad hoc methods
4. Decisions communicated from managers to subordinates
5. Subordinates will react (obey or disobey) to commands |
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Term
Direct leadership by action,
-working through political and informal channels to achieve compromise and get results
-and changing the formal organizational structure are characteristics of _________________________ |
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Definition
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Term
| What are organizations a collection of? |
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Definition
-Processes
-Procedure
-Policies
-Controls
-Formal Authority Structures
-Leadership techniques |
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Term
| What must managers of organizations understand of the environment? |
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Definition
| Must understand internal and external work enviro |
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Term
| What does change sometimes pose? |
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Definition
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Term
-Federal, state, and local health care legislature and policy initiatives
-demographic changes
-technological advances
-social/lifestyle changes
-economic market sources
are sources of what for health care organizations? |
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Definition
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Term
| What must managers understand and decide regarding change? |
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Definition
Must understand changes taking place in THEIR ORGANIZATIONAL ENVIRO
-must decide WHAT to focus on |
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Term
| What is a fundamental part of organizational effectiveness and survival? |
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Definition
| Dealing with organizational changes, both responding to and creating change |
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Term
| What does strategic management require organizational leaders do: |
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Definition
-understand the nature and implications of change
-develop effective strategies to deal with change
-actively manage organizational change and its momentum
^^^activities are referred to as STRATEGIC management |
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Term
| Strategic management is specific to what? |
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Definition
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Term
| In the 1980s, what did strategic planning evolve into? |
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Definition
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Term
| __________________ is aimed at providing ________________ and __________________ relative to goals |
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Definition
| health policy, CONTINUITY and ACCOUNTABILITY relative to goals |
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Term
| What approach to change involves a logical plan approach to strategic management and rely on linear thinking? |
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Definition
| Analytical/rational approaches to change |
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Term
| What approach to change involves have a strategic sense of direction about the nature of changes? |
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Definition
-Emergency approach to change
--creating a plan by ACTION
-AKA using a COMPASS (directional guidance) |
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Term
| What are the 3 interdependent elements to strategic management: |
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Definition
1. Strategic thinking
2. Strategic planning
3. Strategic momentum |
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Term
| What do missions and visions identify of an organization? |
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Definition
| What the organization WANTS TO DO |
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Term
| What do internal resources, competencies and capacities suggst of an organization? |
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Definition
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Term
| What do forces in the external enviro suggest of an organization? |
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Definition
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Term
| Strategic thinking is seeing what? |
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Definition
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Term
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Definition
Is an Evolving picture as are requirements for success
- |
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Term
| What provides a foundation for strategic management? |
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Definition
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Term
| What is strategic planning? |
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Definition
| A periodic process of developing a set of steps to accomplish the organizations mission and vision using strategic thinking |
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Term
| What does strategic planning provides a template for what? |
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Definition
| Template for everyone in the org to make consistent decisions relative to the organization's future |
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Term
| __________________________ Concerns the day to day activities of managing the strategy to achieve the strategic goals of the organization |
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Definition
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Term
| What are the benefits of strategic management? |
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Definition
| Integrates what is with what can be |
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Term
| Strategic management is not what? |
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Definition
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Term
| What is a systems perspective? |
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Definition
| Set of interrelated elements that must have a unity of purpose in terms of goals, functions and desired outputs |
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Term
| What is a systems approach? |
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Definition
-Aids in identifying and understand the big pic
-identifies important relationships and provider propper perspective |
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Term
______________________________________ is a result of:
-Constraints the organization must face
-Contingencies the organization must meet
-Variable which the organization can control |
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Definition
| organizational rationality |
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Term
| What are the critical dependencies of an organization? |
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Definition
| Those things that are critical to do its work but are beyond its direct or full control |
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Term
Must identify and effectively manage critical depending by managing
-______________________- such as funding, legislative authorization, etc
-______________________-to attain any measure of self control |
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Definition
-Expectations
-Dependencies |
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Term
| What are the 5 duties of a local board of health? |
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Definition
1. Legal authority
2. Policy base
3. Resources
4. Collaboration
5. Accountability |
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Term
| Political, economical, technical, social, cultural and mother nature are key elements of the pub health _________________ environment. |
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Definition
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Term
| Infrastrcture, resources, culture, products and services are key elements of the ph __________________ environment |
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Definition
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