Term
| ) A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? |
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Definition
| Event Viewer (Correct Answer |
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Term
| A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Which of the following can be performed on the hard drive to improve performance? (Select TWO) |
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Definition
Use the defragment utility
. Use the checkdisk utility |
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Term
| Two users want to print to a USB printer connected locally. Which of the following is the quickest way to accomplish this? |
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Definition
| Share out the printer from the attached computer |
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Term
| Which of the following is a valid boot device? (Select THREE) |
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Definition
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Term
| If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment, which of the following file system should be used in formatting the drive? |
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Definition
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Term
| Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO) |
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Definition
Open Control Panel, open Administrative Tools, double click on the Services icon
Click Start>Run and then type in services.msc |
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Term
| The edit command line tool: |
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Definition
| opens a text based word processor |
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Term
| Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? |
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Definition
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Term
| Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? |
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Definition
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Term
| Which of the following, when locally connected, can be used as a boot device to install a new installation of Windows Vista? (Select TWO). |
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Definition
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Term
| A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred? |
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Definition
| Did you check the Recycle Bin to see if the shortcut was accidentally deleted? |
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Term
| A user running Windows XP is experiencing degraded system performance while a particular application is running. Which of the following interfaces should the technician use to manage current application processes on the users computer? |
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Definition
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Term
| A user states a computer will not completely boot; it just keeps rebooting. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). |
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Definition
Was any hardware installed since it last worked?
Were there any new software updates done? |
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Term
| Which of the following is the proper way to enter the Windows Advanced options menu? |
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Definition
| Press F8 after POST but before Windows begins to load. |
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Term
| Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). |
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Definition
Windows prevents successful boot and logon from updating Last Known Good Configuration.
Windows XP uses the minimum set of drivers and services to start the GUI |
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Term
| Which of the following BEST describes the function of ECC in a RAM module? |
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Definition
| Ability to detect and correct single bit errors in memory |
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Term
| Which of the following describes the S-video mini-DIN connector on laptops? |
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Definition
| Allows analog video output to a variety of devices |
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Term
| Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? |
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Definition
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Term
| Which of the following BEST describes digital signatures? |
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Definition
| Cryptographic mechanism that identifies the sender as well as the message integrity |
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Term
| ) A customer states they want a new hard drive that is resistant to shock. Which of the following can be installed to accommodate the customers request? |
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Definition
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Term
| A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Which of the following is the MOST likely cause of the problem? |
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Definition
| The local user profile is corrupt |
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Term
| Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). |
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Definition
Open Network Connections from the control panel, right click the Local Area Connection, select Status, and then select the Support tab.
Open a command window and run ipconfig from the command line. |
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Term
| Which of the following is the maximum speed at which a standard CD.ROM can be read? |
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Definition
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Term
| Which of the following devices must be terminated at the last device or none of the devices will work? |
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Definition
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Term
| Which of the following slot types has the GREATEST peak bandwidth? |
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Definition
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Term
| Which of the following utilities is used to remove programs from startup in Windows XP? |
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Definition
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Term
| Which of the following BEST describes what a VPN is? |
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Definition
| A secured line of communication between two points through a public network. |
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Term
| A customer connects a projector to their laptop, but no display shows on the screen. The projector is turned on. Which of the following could the technician do to send the display to the projector? |
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Definition
| Use appropriate function toggle key to switch display mode |
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Term
| Which of the following BEST describes a worm? |
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Definition
| Malicious software that is self-replicating and self-propagating |
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Term
| Which of the following describes the random access memory limitations with Vista 32-bit operating system? |
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Definition
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Term
| Which of the following Windows operating systems has a different user folder path than the rest? |
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Definition
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Term
| A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Which of the following should the technician do NEXT? |
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Definition
| Create a checklist of the most likely issues. |
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Term
| Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? |
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Definition
| net use F: \\ComputerName\ShareName /persistent:YES |
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Term
| Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). |
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Definition
User Accounts
Administrative Tools |
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Term
| Which of the following is a benefit of using STP cable? |
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Definition
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Term
| Which of the following addresses would be assigned by APIPA? |
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Definition
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Term
| Which of the following are valid installation methods for Windows XP? (Select THREE) |
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Definition
Factory recovery partition
Windows CD installation
Network installation |
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Term
| A technician needs to increase the paging file size on a Windows XP system. Where would they find this setting? |
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Definition
| System Properties>Advanced>Performance Settings>Advanced |
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Term
| A client receives an email stating that their online auction has been compromised. It says that they need to login and change their old username, password along with all of their account information. Which of the following is this an example of? |
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Definition
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Term
| Memory was added to a Windows laptop and upon booting up, the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO). |
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Definition
Memory mismatch
Memory is defective. |
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Term
| In Windows XP, which of the following can the technician use to stop a program from loading at startup? (Select TWO). |
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Definition
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Term
| Which of the following is a benefit of using a password generator? |
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Definition
| Generators eliminate a users tendency to create passwords that can be a security liability. |
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Term
| A user reports that they have not heard from the help desk since calling in a problem two days ago. Which of the following is the BEST response? |
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Definition
| Inform the user that the problem will be escalated to a supervisor for resolution. |
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Term
| Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? |
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Definition
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